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I am an amazing 2D artist/graphic designer. I would love to collaborate with Sweet Soul Stitches. How do I contact you?
You can find the link to the Artist Application page in two different locations. On the Home Page, in the slider at the top, click on the Artist Application button under the question, "Do you create unique 2D art?" Or in the footer of any page in the site, just click on Artist Application.
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Will Sweet Soul Stitches accept custom digitizing requests?
SSS does not accept custom digitizing requests.
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Which machine embroidery file types are offered?
SSS offers .DST, .EXP, .HUS, .JEF, .PCS, .PES, .SEW, .VP3, .XXX. If you are looking for an embroidery file type not currently offered, please contact us using the Contact Us link found in the footer of each page.
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Do I need an account to make a purchase?
No, you do not, but do realize you will not be able to have a list of all your orders. If you do go this route, you can create a folder in your email account to save all of your confirmed purchase emails for future reference.
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How do I create an account?
At the top right of each page, click on the person icon. Underneath the Sign In button, click on Sign Up. Enter in your personal information. Create a password, write down your corresponding email and password for this account to keep in a safe place. Click on Submit. You will immediately receive a Customer Account Activation email. In the email click on Activate Your Account. Your account is now created. Happy Shopping!
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I forgot my password. How do I reset it?
From any page on the site, click on the person icon found in the upper right hand corner. Under the Sign In button, click on Recover Password. On the new page, enter in your email that you used for your account. An email will be sent to your email address. In the email click on Reset Your Password. On the newly opened page enter in your new password. Happy shopping!
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What types of payment are accepted?
SSS accepts VISA, Master Card, American Express, Discover, Diners Club, JBC, Apple Pay, Google Pay, PayPal, Shopify Pay and Venmo. If you ever need a quick reference, it is conveniently at the bottom of each page of this site.
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How do I use the Wishlist to save all the designs I want to buy later?
On every product page, right under the Add To Cart button, click on Add To Wishlist. Add as many designs as you like. To review your wishlist, click on the red heart located at the bottom right-hand corner of each page. Once the Wishlist window opens, make sure you add your email address so you can access it from all of your devices.
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How do I download the files from my purchase?
Once your Order Confirmation page loads, you can download the files immediately. Click on Download Now to save your purchase to the Sweet Soul Stitches file folder that you've created in the hard drive of your computer. If the Order Confirmation page does not load for any reason, check your email. An order confirmation email has been sent. If for some reason you are unable to download your purchase, please contact us for assistance.
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What if I purchase the same file(s) twice?
Please email us from the Contact Us page, found in the footer on any page on this site. We will be happy to give you a credit to buy new designs you don't have.
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Can I sell items with designs from Sweet Soul Stitches stitched out on them, or in-the-hoop projects?
Yes you can sell items with designs from SSS stitched out on them and/or complete in-the-hoop projects. You production of such goods must be on a small scale, less than 100 items per design, and can be sold on sites like Etsy, local craft fairs in your area, and other small ventures. Please write to us via our Contact Us page, or our Facebook Group, we would love to see what you come up with and help support you. If you do start manufacturing 100+ items, or that is your initial intent, please contact us for commercial licensing. All of our designs are the property of individual artists. They reserve all rights to their work and how it is to be used. Please read over our Terms of Service for more information.
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Can I take an image from sweetsoulstitches.com, or any of your social media pages, and use them for personal projects, or my own monetary gain?
Sweet Soul Stitches holds the rights to all photographs and videos published on sweetsoulstitches.com and all of its social media accounts on Instagram, Facebook, Facebook Group, Pinterest and YouTube. We at Sweet Soul Stitches recognize and respect intellectual property rights and are committed to fulfilling our moral and legal obligations with the respect of our use of copyright protected works. If you do see any of our images being used on other sites and/or pages, please contact us and let us know. Rewards are offered to any one that shares links and/or screen shots with us.
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I want to use your design photographs on my site/blog. Do I need your permission?
If you are seeking a professional relationship between our two companies, please seek written permission. Please contact us via our Contact Page, link in the footer of any page.
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I can't answer my question here on the FAQs page? How can I contact Sweet Soul Stitches to get my answer?
Click on Contact Us in the footer on any page on this site. We will respond with a written response within 24 hours.